FB77Pro Privacy Policy –
Your Data, Handled With Care

1. Who We Are

FB77Pro is an online gaming platform operating at https://fb77pro.app, providing Philippine players with access to sports betting, live sabong, casino table games, and related entertainment services. For the purposes of the Data Privacy Act of 2012, FB77Pro acts as the Personal Information Controller (PIC) with respect to the personal data of all registered users.

Our designated Data Protection Officer (DPO) can be reached at privacy@fb77pro.app. All data-related inquiries, requests, and complaints should be directed to this address.

2. What Personal Data We Collect

The type of data we collect depends on how you interact with the FB77Pro platform. Here is a summary:

We do not collect sensitive personal information – such as health data, political opinions, or biometric data – unless legally required for specific compliance purposes, and only with your explicit consent.

3. How We Collect Your Data

FB77Pro collects personal data through the following means:

• Direct interactions: Information you provide when you register, complete KYC verification, make deposits or withdrawals, contact support, or respond to surveys.
• Automated technologies: Technical and usage data collected automatically when you access our platform, through cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (e.g., GCash, Maya) confirming transaction status, or from identity verification service providers during the KYC process. We only receive the minimum information necessary for these purposes.
• Public sources: In limited cases, such as fraud investigations, we may consult publicly available information to verify or supplement data you have provided.

4. Why We Use Your Data

FB77Pro uses your personal data for the following purposes:

• Account creation and management: To register you on our platform, verify your identity, and maintain your account.
• Processing transactions: To handle deposits, withdrawals, bonus credits, and all financial activity related to your account.
• Providing gaming services: To deliver the games, features, and personalised experience you expect from the FB77Pro platform.
• Legal and regulatory compliance: To comply with Know Your Customer (KYC) obligations, anti-money laundering (AML) laws, responsible gaming requirements, and any reporting obligations under Philippine law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, and security threats.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
• Platform improvement: To analyse usage patterns, fix bugs, and develop new features that make the FB77Pro experience better for everyone.
• Marketing communications: To send you relevant promotions, bonus offers, and platform updates – but only if you have given your consent. You can opt out at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, FB77Pro processes your personal data on the following legal bases:

• Consent: For optional communications such as promotional emails and marketing messages. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Contract performance: To fulfil our obligations under the Terms and Conditions you accepted at registration – including processing transactions, operating your account, and delivering gaming services.
• Legal obligation: To comply with applicable Philippine laws, including KYC requirements, AML regulations, and NPC reporting obligations.
• Legitimate interests: For fraud prevention, platform security, and improving our services, where such processing does not override your fundamental rights and freedoms.

6. Who We Share Your Data With

FB77Pro does not sell your personal data. We share it only in the following circumstances and with the following categories of recipients:

• Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, and other licensed Philippine payment providers receive the data necessary to process your transactions.
• Identity verification providers: Third-party KYC service providers may process your identity documents on our behalf as part of our compliance obligations. They act as our data processors and are contractually bound to process data only for this purpose.
• Regulatory authorities: We are required to report certain information to relevant Philippine government authorities, including the Anti-Money Laundering Council (AMLC) and gaming regulators, where required by law.
• Technology service providers: Cloud hosting, platform security, analytics, and customer support tool providers who process data on our behalf under strict data processing agreements.
• Professional advisors: Lawyers, auditors, and compliance consultants, subject to professional confidentiality obligations.

Any third party with whom we share data is contractually required to maintain appropriate security standards and to use your data only for the specific, agreed purpose.

7. How Long We Keep Your Data

FB77Pro retains personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable law. General retention guidelines are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with AML and gaming regulatory requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of the transaction, as required by Philippine financial regulations.
• Gaming activity data: Retained for 3 years after your last active session, or longer if required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for 2 years after the closure of the relevant support case.
• Technical and usage data: Retained for up to 13 months for analytical and security purposes.

When data is no longer needed and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security Measures

Protecting your personal data is something FB77Pro takes seriously at every level of our technology stack. The security measures we implement include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Tokenisation of payment information – we never store full card or e-wallet account numbers on our servers.
• Two-factor authentication (2FA) available to all FB77Pro account holders, strongly recommended for all users.
• Regular security audits and penetration testing conducted by independent third-party security firms.
• Role-based access controls – only staff with a legitimate need to access your data can do so, and all access is logged and monitored.
• Secure, redundant data centres with physical access controls and continuous monitoring.

While FB77Pro employs strong security practices, no online system is completely immune to security threats. In the event of a breach, we have incident response procedures in place to contain the breach, assess its impact, and notify affected users and the NPC as required by law.

9. Cookies and Tracking Technologies

FB77Pro uses cookies and similar tracking technologies to operate the platform effectively, improve user experience, and gather analytics. Here's what we use and why:

• Essential cookies: Required for the platform to function. These manage your login session, remember your preferences, and keep your account secure. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand how players use the platform – which pages are most visited, where users encounter problems, and how features are performing. We use this data to improve the FB77Pro experience. These are anonymised where possible.
• Functional cookies: Remember your settings and preferences, such as language selection and notification preferences.
• Marketing cookies: Used only with your consent to help us understand which promotional campaigns are effective. You can opt out at any time.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to access certain features of the FB77Pro platform. For detailed instructions on how to manage cookies in your specific browser, check your browser's help documentation.

10. Protection of Minors

FB77Pro is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that data and close the associated account. If you believe a minor has registered on FB77Pro, please notify us immediately at privacy@fb77pro.app so we can take prompt action.

We strongly encourage parents and guardians to use parental control software and to have open conversations with their children about online gaming and responsible internet use.

11. Your Data Rights Under Philippine Law

Under the Data Privacy Act of 2012, Filipino data subjects have the following rights with respect to their personal data:

12. Cross-Border Data Transfers

Some of the technology service providers FB77Pro uses – including cloud infrastructure, analytics tools, and security services – may process data on servers located outside the Philippines. When this occurs, FB77Pro ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data processing agreements that impose equivalent privacy and security standards.
• Transfer only to countries or entities that provide adequate data protection as recognised under Philippine law or NPC guidance.
• Regular review of our third-party processors to ensure ongoing compliance.

If you have concerns about cross-border data transfers related to your account, please contact our DPO at privacy@fb77pro.app for more information.

13. Data Breach Notification

Despite our best efforts, no system is completely impervious to security incidents. In the event of a personal data breach that is likely to result in harm to you, FB77Pro will:

• Notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, where required.
• Notify affected users without undue delay, providing clear information about the nature of the breach, the data affected, the likely consequences, and the steps we are taking to address it.
• Take immediate containment and remediation steps to limit the impact of the breach and prevent recurrence.

If you become aware of any suspicious activity on your FB77Pro account or believe your data may have been compromised, contact us immediately at support@fb77pro.app or via live chat so we can investigate and take action.

14. Changes to This Privacy Policy

FB77Pro may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the FB77Pro platform and, where appropriate, send an email notification to registered users.

Your continued use of the FB77Pro platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If any changes affect your rights in a way that requires renewed consent, we will ask for that consent before continuing to process your data under the new terms.

15. Contact Us & Data Protection Officer

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact the FB77Pro Data Protection Officer:

• Email: privacy@fb77pro.app
• General Support: support@fb77pro.app
• Live Chat: Available 24/7 on the FB77Pro platform
• FAQ: Visit our FAQ page for quick answers to common questions

We aim to acknowledge all privacy-related requests within 5 business days and provide a full response within 15 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.